Functieomschrijving

In this position you will be working at the Customer Service departement and work closely with Sales Support and External Sales.
You will handle the daily contact with clients and be part of all processes involved with Customer Service and Customer Satisfaction.

Responsibilities: 

• Strive for high service and be customer focussed.
• Handle effectively all day-to-day communication with our customers, sales and other relevant departments. 
• Follow up on shipments to ensure transport plan is maintained as scheduled and timely receipt of all required documents is in place. 
• Ensure immediate and correct handling of all customer complaints, showing pride and passion in meeting customer requirements.
• Work actively with the shared service centre to ensure and maintain high quality service levels towards customers and internal stakeholders.
• Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution. 
• Take responsibility for the execution of the shipment lifecycle process incl. cross functional coordination. 
• Execute efficient processes in accordance with legislation, company policies and standard operating procedures. 

Key tasks:

• Ensure that customers receive the best possible service at all times. 
• Handle day-to-day customer service (import & export) and sales support activities. 
• Attend client’s enquiries about the company products, services and processes.
•  Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms. 
• Keep customer informed at anytime if any changes to the confirmed plan. 
• Ensuring world class caretaking of customer interaction and shipment processes. 
• Coordination with internal suppliers and stakeholders with regards to sales, equipment, space, intermodal, foreign offices, finance, global service centre, etc. 
• Be proactive and efficient, leading to reduced need for service recovery. Immediate attention to, and resolution of, service issues. 
• Constant review of processes to find efficiency gains and off-shoring possibilities. 
• Strive to learn about the customer and their needs.

Functie eisen

You have preferably a HBO logisitic educational background in Shipping / Logistics.
You have experience with Customer Service and /or Sales Support in the transport/shipping industry.
You have good communication skills in Dutch and English, both written and spoken.
You have good computer skills (MS Office). 
Further more you have a strong customer service understanding, work efficient, decisive, detail orientated, result orentied, service minded an you strive to have a high customer satisfaction.

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MellesConsult, Werving, Selectie en Detachering
Dorpsweg 90 - 92
3083 LE ROTTERDAM
Telefoon: (010) 299 95 08
Telefax: (010) 428 03 51
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